Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a service request from the options provided.
Carrier Support
Carrier Support Tickets
Used to Track Requests to customers
Required fields are marked with an asterisk*
{"xsrfToken":"cab59ab824f77952947be0b56ce8fa167155a1f3_lout","branding":{"id":"7","key":"cs","name":"Customer Service","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d87d377a-8252-4975-88ab-fac51284e2e0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YzIyOTQzNy0xMzRhLTQ2MDItODEyNi0yMjAzMjUyZWIxNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4N2QzNzdhLTgyNTItNDk3NS04OGFiLWZhYzUxMjg0ZTJlMCI6WyJyZWFkIl19LCJleHAiOjE3ODkwOTg4NTQsIm5iZiI6MTc4OTA5ODI1NH0.gH3TUyxtzIL-6fFUrvFM-f3RkQGXNRzYnRzXkIBT0KY&client=8c229437-134a-4602-8126-2203252eb167&mode=fit","logoId":"d87d377a-8252-4975-88ab-fac51284e2e0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9a3cd32a-1891-4876-92ab-a2745e9197b3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YzIyOTQzNy0xMzRhLTQ2MDItODEyNi0yMjAzMjUyZWIxNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlhM2NkMzJhLTE4OTEtNDg3Ni05MmFiLWEyNzQ1ZTkxOTdiMyI6WyJyZWFkIl19LCJleHAiOjE3ODkwOTg4NTQsIm5iZiI6MTc4OTA5ODI1NH0.iMABkt3aY9UuVy_RLvp1Rds4uQeaSEqpX2es5Q7dPoQ&client=8c229437-134a-4602-8126-2203252eb167&height=300&mode=fit","bannerMediaApiFileId":"9a3cd32a-1891-4876-92ab-a2745e9197b3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"cs","projectId":10033,"serviceDeskId":7,"name":"Customer Service","description":"<p>Welcome! You can raise a service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"74","name":"Carrier Portal Credential Request","descriptionHtml":"","callToAction":"Carrier Portal Credential Request","introHtml":"","icon":10493,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[21],"key":""},{"id":"40","name":"Carrier Support Tickets","descriptionHtml":"","callToAction":"Carrier Support Tickets","introHtml":"<p>Used to Track Requests to customers</p>","icon":10458,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[19],"key":""},{"id":"39","name":"Computer support","descriptionHtml":"","callToAction":"Computer support","introHtml":"<p>If you have problems with your laptop, let us know here.</p>","icon":10512,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[11],"key":""},{"id":"80","name":"Customer Success Support Tickets","descriptionHtml":"","callToAction":"Customer Success Support Tickets","introHtml":"<p>Used to Track Requests to customers</p>","icon":10550,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[24],"key":""},{"id":"43","name":"General Inquiries","descriptionHtml":"","callToAction":"General Inquiries","introHtml":"<p>Ask a question or make a request here.</p>","icon":10458,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"77","name":"Invoice Inquiry Request","descriptionHtml":"","callToAction":"Invoice Inquiry Request","introHtml":"<p>Requests through the Widget via the Invoice Inquiry Portal</p>","icon":10550,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"38","name":"IT help","descriptionHtml":"","callToAction":"IT help","introHtml":"<p>Get general tech support, like help with the Wi-Fi or printing.</p>","icon":10541,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"42","name":"Purchase over $100","descriptionHtml":"","callToAction":"Purchase over $100","introHtml":"<p>Order something big, like a new phone. Purchases over $100 require approval.</p>","icon":10543,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"41","name":"Travel request","descriptionHtml":"","callToAction":"Travel request","introHtml":"<p>Got travel plans? Start the process here.</p>","icon":10530,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[{"id":19,"name":"Carrier Support"},{"id":11,"name":"Engineering Support"},{"id":21,"name":"Carrier Invoice Inquiry Support"},{"id":24,"name":"Customer Success"}],"orderMapping":{"21":[74],"24":[80],"11":[39],"19":[40]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YzIyOTQzNy0xMzRhLTQ2MDItODEyNi0yMjAzMjUyZWIxNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTUyOTAwMzMzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODkwOTk0NTQsIm5iZiI6MTc4OTA5ODI1NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.OYiw7OGz3gyqkYQwFYCEu1rAtdjPcB9EIfcYhQIxhrA","targetCollection":"upload-user-collection-529003333","endpointUrl":"https://api.media.atlassian.com","clientId":"8c229437-134a-4602-8126-2203252eb167","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":40,"projectId":10033,"issueType":{"id":"10007","name":"Service Request"},"form":{"name":"Carrier Support Tickets","descriptionHtml":"","callToAction":"Carrier Support Tickets","intro":"<p>Used to Track Requests to customers</p>","instructions":"","icon":10458,"iconUrl":"https://intelligentaudit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/40","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/40","calendarParams":{"firstDay":0,"date":"2026-09-10T23:44:14-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4YzIyOTQzNy0xMzRhLTQ2MDItODEyNi0yMjAzMjUyZWIxNjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTUyOTAwMzMzMyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODkwOTk0NTQsIm5iZiI6MTc4OTA5ODI1NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.OYiw7OGz3gyqkYQwFYCEu1rAtdjPcB9EIfcYhQIxhrA","targetCollection":"upload-user-collection-529003333","endpointUrl":"https://api.media.atlassian.com","clientId":"8c229437-134a-4602-8126-2203252eb167","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-01-23T15:34:28.789712Z","publish":{"jira":{"newIssueRequestTypeIds":[74],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[40,80],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Component Selection","submit":{"lock":false,"pdf":false},"templateFormUuid":"3e002fca-8ae7-491e-876f-c91fca3cfd80"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"fdd4294e-0211-4dc9-8bb9-38a6fe360c62"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"ccb14577-c4cd-4b64-9203-1926cc909676"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"9":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"7":{"type":"cl","label":"I need help with....","description":"200 Character Limit","validation":{"rq":true},"jiraField":"components","questionKey":""}}},"uuid":"3e002fca-8ae7-491e-876f-c91fca3cfd80"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-01-23T15:34:28.789712Z","publish":{"jira":{"newIssueRequestTypeIds":[74],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[40,80],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Component Selection","submit":{"lock":false,"pdf":false},"templateFormUuid":"3e002fca-8ae7-491e-876f-c91fca3cfd80"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":7},"localId":"fdd4294e-0211-4dc9-8bb9-38a6fe360c62"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"ccb14577-c4cd-4b64-9203-1926cc909676"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"9":{"type":"rt","label":"Description","description":"","validation":{"rq":true},"jiraField":"description","questionKey":""},"7":{"type":"cl","label":"I need help with....","description":"200 Character Limit","validation":{"rq":true},"jiraField":"components","questionKey":""}}},"uuid":"3e002fca-8ae7-491e-876f-c91fca3cfd80"},"linkedJiraFields":["components","description"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}